Crisis care

Work with police, hospitals, ambulance service, GPs and local authorities to improve care for people experiencing a mental health crisis.

What we have achieved so far:

  • Launched a 24/7 single point of access for adults in mental health crisis. This telephone service receives an average of 8000 calls a month across NW London.

We will continue to:

  • redesign how our crisis services support children and young people in the community, minimising admissions to hospital and providing support to leave hospital
  • have a clear and agreed mental health crisis protocol in place across the NHS, ambulance service, police and other parts of the health and care system
  • invest in more 24/7 mental health services in our hospitals
  • provide more evening and weekend specialist mental health support for children.

It is better for people because:

  • a properly joined-up system will mean more effective support during a crisis and a better recovery
  • people can rely on getting the care they need, when they need it the most
  • effective, tailored support is in place so people are less likely to need a stay in hospital.

It is better for the health and care system because:

  • a better level of care can be provided with available resources
  • fewer people will need a stay in hospital, so wards will run more smoothly, including scheduled operations and emergency care
  • performance will improve for agreed national standards.

Key facts:

  • people with mental illness are more than three times more likely to visit A&E and nearly five times more likely to have an unplanned stay in hospital, compared to those without
  • in a recent national survey, only 14 per cent of adults who had experienced a mental health crisis said they received the right support
  • 15 per cent of people who experience an episode of psychosis will have repeated relapses.

Expected outcomes:

  • fewer stays in hospital for people experiencing a mental health crisis
  • every hospital will have mental health teams in place to support residents of all ages
  • joined-up approach across the NHS, ambulance service, police and wider health and care system.