Make Every Contact Count training

Making changes such as stopping smoking, improving diet, increasing physical activity, losing weight and reducing alcohol consumption can help people improve their health and well-being.

Health and well-being is one of the five priority areas being taken forward by the North West London health and care partnership which includes local authorities and the NHS.

NHS and local authority staff in North West London have contact with thousands of residents as part of their daily work. Using these day-to-day interactions to encourage changes in behaviour will have a positive effect on the health and wellbeing of local residents and communities.

Making Every Contact Count (MECC) is a national training programme already achieving positive results across the country.

All NHS organisations have a role to play in improving the health and wellbeing of our population and developing the workforce to be able to do this.

Evidence suggests that adoption of MECC approaches across health and care could potentially have a significant impact on the health of our population. Organisations across the country have been adopting MECC to encourage people to stop smoking, exercise more and break conversational barriers between health professionals and patients in order to reduce preventable chronic diseases and improve patients health.

This half day training programme is designed to support staff to encourage positive changes in behaviours and lifestyle for our local residents and communities.

Through completing the training staff will develop the skills and confidence to deliver healthy lifestyle messages and be able to signpost people to local services, as part of their day-to-day work.

At the end of the training, staff will have the confidence to connect and have effective conversations about health and wellbeing, helping to make a difference to the lives of our local people.

By attending this training session, staff will:

  • Get an understanding of what MECC is all about and the positive impact it can have on health and wellbeing
  • learn a simple MECC technique to help people make healthier lifestyle changes
  • be able to use interactions with people as an opportunity to identify an issue and encourage behaviour change
  • receive information on signposting to other local services for support.

MECC training will be available for staff from mid-July, with sessions running throughout the year.

The first courses can be booked online in three locations:

Once you have completed your days training there are online e-learning modules to support what you have learnt. These can be found here

For more information, including case studies and a factsheet on the differences MECC has made across the country, please visit