Train relevant non-specialist staff to have helpful health and wellbeing conversations with public, patients and families.
What we have achieved so far:
- trained 200 frontline staff, who speak to the public everyday, to talk to them about health and wellbeing services, which can help them
- trained staff on the best way to take opportunities to speak to residents and patients about health and wellbeing
- trained staff to train others across our eight boroughs to increase impact
- encouraged all NHS, local authority and voluntary sector organisations to make it ‘business as usual’ for staff to be able to have a chat and make difference.
This training will continue throughout 2018.
It is better for people because:
- they will get even earlier health and wellbeing advice and signposting to helpful services
- people will get more encouragement locally to seek advice and support, rather than relying on GP or hospital appointments
- prevention is better than cure – people will have a better quality of life if health and wellbeing issues are tackled earlier.
It is better for the health and care system because:
- tackling health and wellbeing issues early will mean less pressure on GPs and hospital services
- frontline staff will be better equipped to help and support members of the public, making a real difference even when they’re not clinically trained
- advice and support can help drive down lifestyle related illnesses like obesity, heart disease and type 2 diabetes.
- health promotion becomes part of day-to-day work for staff across public, voluntary and community, and private sectors
- more people attending lifestyle services such as smoking cessation, alcohol misuse, weight management services, and community activities
- reduced admissions due to lifestyle associated conditions (like heart disease and diabetes)
- improved health and wellbeing of NW London workforce.