GP online

GP online is a national programme developed by NHS England which allows you to take control of your GP appointments through your smartphone, tablet or computer. It’s a free service available to everyone who is registered with a GP.

You can use a website or app to:

  • book or cancel appointments with a GP or nurse
  • order repeat prescriptions
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results
  • view clinical correspondence such as hospital discharge summaries.

This programme was created in response to patients finding the management of GP appointments and repeat prescriptions difficult and time-consuming. Each time a patients uses GP online, they help GP practice’s to spend more time on improving patient care. Five out of the eight boroughs in NW London saved a total of 1,460 days in administration time by appointments being booked through GP online.

How to book, cancel and change appointments

To book, cancel and change appointments you must first be registered with GP online services. Click here for more information on how to register.

Need help using GP online?

Training sessions will be taking place across NW London and are open to anyone who wants to know more. Please see the digital citizen education programme section for more information.