Sometimes patients don’t need to go to A&E
A&E is not always the best place to be taken if you call 999, and thanks to an improved way of working, more than 100 patients a month are now getting the care they need in their own home.
London Ambulance Service has been working closely with NHS rapid response teams across NW London, to avoid taking patients to A&E unnecessarily.
Ambulance crews responding to a 999 call now have all the information they need to assess if a rapid response service could provide better, more suitable care for the patient in their own home, rather than taking them to A&E.
If the patient is clinically suitable to be referred to a rapid response service, the ambulance crew will call one of the local response teams in NW London, who will visit the patient in their home within two hours of being contacted.