NHS 111

You should dial 111 when you need medical advice or treatment for something not life-threatening, and if you have urgent concerns about your mental health.
  • 111 is free to call
  • Open 24/7 all year round
  • Help from trained advisers
  • Answers from nurses and GPs

Unwell? Unsure? Need advice?

The NHS 111 telephone line is open 24 hours a day, 7 days a week, 365 days a year. It’s completely free of charge to call to help you choose the right care.

You should call NHS 111:

  • You need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next.

When you call 111, you will speak to an adviser from the NHS 111 team. The team has trained advisers, nurses, paramedics and GPs who can help you. They will ask questions to find out what help you need, then transfer you through to the next point of contact if applicable.

You will be advised as to whether you ought to attend A&E, and, if necessary, an ambulance can be booked for you over the phone. If your complaint is less urgent, you may instead be referred to an out-of-hours doctor, an Urgent Care Centre a walk-in centre, a community nurse, an emergency dentist, or a late-opening chemist.

You may even be given self care advice that can be followed without leaving the house.

Have a read of our NW London 111 FAQ here